Frequently Asked Questions

If you do not find the answer to your question, please contact us here. We are available Monday through Friday from 8:00am - 5:00pm ET (except holidays).

Order Information Shipment Information
Product Information - Sewing Patterns Product Information - C.R. Gibson
Returns & Exchanges Tips & Tricks

ADDITIONAL HELPFUL LINKS

C.R. Gibson Refill Advice
Digital Sewing Patterns - Printing & Tiling Tips
Sewing Pattern Size Charts


CUSTOMER ACCOUNTS & GENERAL INFORMATION

How do I change my password?
If you forget your password or need to reset it, you can do so here. An email will be sent to the address below containing a link to verify your email address.

How do I change my email address?
If you need to update the email address on your account, log in and click on the Account Settings tab – here, you may update your name, email address, or change your password.

If you completed your order as a guest, you will not be able to edit your email address on your own. Please contact customer service here.

Do you issue price adjustments?
We are unable to offer price adjustments on products that go on sale after a purchase is made.


ORDER INFORMATION

How do I place an order?
You can place an order on our website by checking out as a guest or creating an online account with us.

What payment methods are accepted?
We accept Visa, MasterCard, AMEX, Discover, and PayPal.

Can I change or cancel my order?
The order process begins when you click on the submit order button in the checkout. Our orders go directly to our shipping department for processing so we are unable to make any changes to your order. If your order has not been processed, we can cancel your order. Please contact us here.

Where is my order?
To view your order status, you must be logged in. If you are not already logged in, click on the "Account" button at the top right of the page and enter your email address and password in the appropriate fields.

Once you've logged in, click on the Orders tab. The status of your order will be noted on the right side of the screen. For more details or to print your receipt, click on the order number.

Wholesale Orders
This is a consumer website. All prices and shipping fees are for consumers only.

For C.R. Gibson wholesalers and retailers, please visit www.CRGibsonWholesale.com.

For sewing patterns wholesalers and retailers, please order direct by calling (785) 776-4041, extension 351.


SHIPMENT INFORMATION

If I place my order today, when will it ship?
We generally ship ground orders within 48-72 hours of placement of the order. Standard shipping time is 5-10 business days, depending on your location and barring complications such as adverse weather conditions.

Do you ship orders to international addresses?
Yes, we are able to ship most products internationally. There are some restrictions on specific licensed products. Any shipping restrictions will be noted on the product detail page.

Please Note: Shipping and handling charges shown at checkout do not include custom duties, taxes, brokerage, or import fees levied by the destination country. Those fees are paid by you at the time of delivery. The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees.

What is normal shipping time if I live overseas?
For our international customers, shipping can take up to 3 weeks.

Do you offer shipping to P.O. boxes?
Yes, we do! We use FedEx Smartpost to ship to P.O. Boxes. If you have entered a P.O. Box, please make sure an additional street address line has NOT been entered.

Please Note: If both a P.O. Box and street address line have been entered, this will delay order delivery.

For more on shipping, please see our Shipping Policy & Rates.


PRODUCT INFORMATION - SEWING PATTERNS

I purchased a digital pattern. Where do I find it?
Log into your account here and click on the Digital Patterns tab.

If you have not created an account, you can create one today.

I’m having trouble with printing or tiling my digital pattern. Help!
You can find printing & tiling tips here.

How do I choose the correct sewing pattern size?
Before selecting your pattern size, please see our fit charts and detailed guide on how to correctly measure yourself.

Do you have catalogs available?
Shop Vogue Patterns catalogs here.
Shop Butterick catalogs here.
Shop McCall’s catalogs here.
Shop Kwik Sew catalogs here.


PRODUCT INFORMATION - C.R. GIBSON

Are C. R. Gibson products archival, lignin-free, photo safe?
All of C.R. Gibson's scrapbooks and scrapbook refill pages are acid-free and lignin-free. Our photo albums are also acid-free, PVC-free, photo safe and archival grade.

How many refills will fit in my album?
We suggest 3 - 4 refill packages will fit inside of a book comfortably.

What refills fit my photo album, scrapbook, address book, or recipe album?
Please see our Refill Sizing Chart.

What are the K45 magnetic pages?
The magnetic page refill is a popular alternative to scrapbooking. It has an adhesive material on the surface to hold pictures or documents in place and a plastic overlay sheet for protection. K45 magnetic pages are acid-free and PVC-free.

How do I put together or take apart my post-bound album?
On the inside cover of the album is a 1” flap. Pull that back to see the 2/3 posts that are holding your book together. Unscrew them by hand or using a quarter, if necessary. Carefully pull the book cover away from the pages to keep them from falling out. You can add pages from the front or back of the album. Use the extension posts to add length to your posts. The spine is expendable by several inches to allow additional pages to be inserted into your post-bound album.

How can I clean my photo album?
If it is made out of fabric, those albums cannot be cleaned; however, you can dust them. Leather-bound albums can be cleaned with a damp cloth.

I have seen this product in a store. Why is it not on the website?
C.R. Gibson makes custom product lines for certain stores. If you have questions, feel free to contact us here and we will help guide you in the right direction to look.

Do you offer volume discounts for large orders by individuals or corporations?
For C. R. Gibson products, volume discounts on products are listed on product detail pages. If you would like to purchase more than those amounts we would be happy to discuss possible additional discounts with you. Please contact us here.

Do you have catalogs available?
C.R. Gibson does not offer catalogs at this time.


TIPS & TRICKS

How do I find a specific item? Do you still have old items in stock?
Enter the particular item number into the search box and the search engine with pull up results that are exact items or items close to what you entered.

Hint: If you are looking for a specific sewing pattern, enter only the four-digit number (without the brand letter) into the search.

If you are looking for a product that is not showing up on the website, feel free to contact us here Monday - Friday from 8:00am - 5:00pm ET.

How do I know when there are promotions?
Current promotions can be found here.

To find out about the latest promotion, sign up for our emails here. Once you register your email, you will begin to receive our weekly/bi-monthly promotion specials in your email.

How do I contact customer service?
Have a question that’s not answered here? Feel free to reach out here. We are in the office Monday - Friday from 8:00am - 5:00pm ET.